Penalizing drivers for not accepting offers could have expensive consequences for Uber. We'll look at that some more. Which one is more accurate? 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. For me personally, there are two scenarios where cancelling is a big deal. The way UberEats hides tips on offers, you know the tip portion of a single delivery offer will never be more than eight dollars. I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. Take a week and drive only accepting requests that meet your minimum per mile amount and see if your income goes up or not. Uber Eats is saying we have this delivery available. Does Your Uber Eats Acceptance Rate Matter? Here's the short answer. You can read more about my affiliate policy here. It's really not any different with Uber Eats delivery orders. All they really told you was how far away the restaurant was. Is it lowering my chance of getting orders? Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. Uber Eats does provide a minute estimate in the offer now. If so, its calculated as Accepted deliveries divided by order requests sent to you. Unfortunately, we don't know exactly WHAT that means. If it continues to be high after multiple notifications, your delivery partner account may be deactivated.. In theory acceptance rate shouldn't matter. On one hand they talk about completion rate, the other is cancellation rate. I'm assuming they send him more offers because of this. Your Uber Eats acceptance rate doesn't matter. I've cancelled many deliveries when I accidentally accepted them and nothing has happened. Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. Uber Eats doesn't even publish the acceptance rate on the driver app any more. This is another common DoorDash trick that also applies to Uber Eats. The last thing I'll say on this is, I think a lower acceptance rate can be safer. The bottom line is, I'm trying to get an estimate of the time a delivery will take. If you want decent pay, don't ever accept anything less than a dollar a mile or nothing less than 6 dollars. Many drivers report being logged out of the app after rejecting a number of offers. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. This is when you go back to playing the averages. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? While your acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. As you deliver more and more, you get to know the restaurants that are most likely to have a long wait time. So, accept orders that are worth it to you, and just make sure you keep your cancellation rate as low as possible. While all of that encourages you to accept a lot of offers, Uber does not and cannot require you to do so. My uber eats acceptance rate is 24% right now, when that was about 37%,i thought my acceptance rate is low, i am select order:low price,some . In my experience, Uber Eats rarely overestimates the delivery time. The problem is, drives stealing food is a thing. Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. New driver here for Uber eats. You agreed that you are doing this as an independent contractor. Are high acceptance rates actually required? You can't switch to any other app by normal means when that happens, making it hard to pull up the map. There may be issues with a particular delivery, such as excessive wait time, where you may decide it makes sense to cancel out on a delivery. In fact, your acceptance rate doesn't impact how many order requests you receive. Anything less than $20 an hour I consider to be a bad day. Rather than having a smaller more defined accept button like other apps, nearly half of your screen is filled with the acceptance area. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. If the restaurant tells you that someone else picked up the food. When I started in 2018, Uber Eats did display acceptance and completion rates. They've moved away from that. A good practice is to try to complete at least 90% of your offers. In most situations, a high dollar offer on Uber Eats means one thing: It's going to be a long drive. Of the ten orders that took more than $30, only one had more than a $20 profit per hour (and total pay on that one was $16.55). If you know your averages, you have an idea what to expect. If you are not in the Uber app when an order comes in, the acceptance screen pops up over whatever else is on your phone. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. All platforms like to remind their drivers that a low acceptance rate is bad for business. Uber Eats will continue to offer a delivery to drivers in the area until someone accepts the offer. It would help if you had some idea of what a good rating is. Or Completion Rate? A great way to avoid cancellations is to pay attention to different reasons you might cancel, and try to avoid those situations. That tells you there is no hidden tip. If your cancellation rate goes above the average for your city, you'll receive a notification. If you're in an area where Uber Eats is very busy and there are a lot of good delivery offers, you have more room to be picky. It's also for two deliveries, and Uber Eats anticipates it will take 44 minutes. I all but stopped delivering for them for awhile because I didn't know what I was getting into on any delivery. If I don't think I can make close to 50 cents per minute, I'll reject it. As an independent contractor you are free to decide whether or not a delivery offer meets your price. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. The contract only goes into effect the moment you accept an offer. However, you can choose the ones that are profitable for you. This too happened often on bike deliveries. I don't think there's a difference between declining or ignoring. With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. PSA: Acceptance Rate Does not matter. Or is there something else different about the two? As an independent business owner who is providing delivery services AS A BUSINESS, you have the right to set your price by accepting or declining delivery offers. I'm not a fan of oversimplifying things. They provided an estimate of distance and time. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. Uber Eats does show the estimated miles that the entire delivery will involve. Sometimes the pay offer may be slightly higher than the previous time you received the offer. Pay attention, and don't accept those delivery offers to begin with. Your choices are to either lower your price or to open things up to other food delivery services. Actually, I probably shouldn't call it a delivery order, as it's not an order until you accept it. I don't know how accurate it is, I haven't tracked that so far. If it continues to be high after multiple notifications, your delivery account may be deactivated. Will it take a long time for what it pays? But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. You have to continue to do what makes sense for you. Should I Deliver on Christmas for Doordash, Uber Eats and others? Does acceptance rate matter? What are delivery acceptance rates on Uber Eats? But when you know your averages you know that the times you get more than you expect will offset. I'm a little amazed my bike account was never deactivated. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. Personally, overall I prefer Uber Eats over Doordash. Get help with your Uber account, a recent trip, or browse through frequently asked questions. That's due to the always on top feature. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. That's when I developed the reverse cherry pick idea. If you do not wish to accept User requests for Delivery Services for a period of time, you agree that you will log off of the Provider App.. I took my last 100 Uber Eats deliveries and sorted them every way I could think of. However, they added more information. If your cancellation rate goes above the average for your city, youll receive a notification. In this case, I believe I can (and for what it's worth, the actual time to complete was 16 minutes). Drivers do not know the actual amount they received as a tip until an hour after the delivery is completed. Grubhub Mileage Deduction: Writing Off Car Expenses. There is no way to know for sure if the tip is hidden or what the additional amount will be. Part of the strategy is picking the best times and places to deliver for Uber Eats. There was no pay information, and no indication of how far the delivery would go. First, Uber Eats no longer tells you your completion rate. Your email address will not be published. My acceptance rate is low for my are as well and I live in upper west side manhattan New York like I would get a lot deliveries for $5-9 to travel like 6 miles including a $1-$4 sometimes even lower than that. When everything is managed by computers and overseas call center employees, Uber won't always have the right picture. There was one factor that showed a very clear difference in profit per hour: Time. Uber Eats Driver Ratings Can you get in trouble for rejecting too many deliveries? Can I cancel if I accept a delivery offer on Uber Eats? But the question is, how does accepting or rejecting orders on uber Eats work? I don't worry about acceptance rate. Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Will you accept it?. A $40 delivery is awesome. Fifty cents a minute comes out to thirty dollars per hour. Of course, they like to play the guilt card. All of a sudden you have as much information from Uber Eats to help with accepting or rejecting as you do with any of the others. They can also lead to missing some good deliveries. In fact, drivers have no way of knowing the specific address until after they have indicated in the app that they have picked up the order. That is only a bid for your services, not a delivery order or assignment. In my experience the estimates are pretty accurate. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. Uber Eats states its important to accept orders whenever possible, but the takeaway is that you cant get deactivated for having a low Uber Eats acceptance rate. Keep the phone in your phone holder and avoid doing anything else on the app when there's a chance an order could pop up. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. However, the $3.91 on this offer doesn't include the customer tip. Absolutely. Remember that it costs you money to use your car, and it's more than just gas. He only signed up as an ubereats driver. All I worry about is whether the combination of delivery turnaround times and pay make it a profitable offer. With Grubhub and Doordash, a higher dollar offer reflects how much the customer tips. Notice the screenshots from two different help articles: So it's completion rate that matters. But, what do other food delivery drivers think about this topic? Why? In other words, you're kind of rolling the dice. What Do Other Couriers Think? Uber Eats makes it too easy for this to happen, and bike deliveries are the biggest culprit for me. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? That depends on how often a delivery offer might meet that pay. You don't have to accept them. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. How do you do that when you don't know what you will get? Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! Checkout: Tom is a full-time blogger and freelance writer with a passion for side hustling, passive income, and the gig economy. While cross street information is helpful if you know your market, sometimes the information isn't as good as it could be. The thing to evaluate is first, how frequently is Uber Eats sending offers to you? Do you see the nearly $5 per hour difference for each 5 minute increment? This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. A bigger part is choosing the right offers. Both situations are potential landmines for independent contractors. Learn why it was the perfect career move, and how it all led to the Entrecourier website. Ultimately, our agreement with Uber Eats is a delivery by delivery agreement. The independent contractor relationship means that Uber Eats is your customer, and not your employer. The closest thing that I could find anywhere was this article from 2015 in Business Insider that shows that Uber was calculating acceptance rate on a week by week basis. If Uber Eats sends you an offer while you're still active on a delivery, you'll only receive the half screen order details without the map. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. This screenshot above shows the area that you can tap on to accept an offer. This is a very recent change to Uber Eats customer-facing app, and its honestly pretty weird and not great for drivers. Heres the thing: this still doesnt mean you should maintain a high acceptance rate on Uber Eats. For this reason, it's almost always an immediate cancellation for me. With Uber Eats, if you get side tracked by the dollar amount, you can get sucked into longer and slower deliveries. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. Log in. There's something I like about the wording in the one quote above from my Uber Eats contract: in the exercise of your business judgment.. This leads to happy customers and more orders going out because things are being done faster. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. Even still, now you had some ideas of what you were getting into. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. They started displaying the restaurant name and a guaranteed dollar amount. They are quick to deactivate drivers they think have done this. The offer amount does include the expected tip. Your email address will not be published. This means that maintaining a high acceptance rate is no longer necessary to qualify for promotions or bonuses. For most, the benefits are not worth the decrease in pay. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. The first improvement was they started providing a map of where the delivery was going. Tap that to get the following screen: Here you see Uber Eats's Report Issue screen. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. Please read our disclaimer for more information. It makes it very easy to accidentally tap the button. At that time, the tip was not included in the offer amount. You'll see a triangle at the bottom left that you can tap on to report an issue. Should I Deliver on Christmas for Doordash, Uber Eats and others? That estimate includes the drive to the restaurant, and then to complete the delivery.